Shipping and returns
SHIPPING DATA
Shipments within Italy for amounts over € 50.00 are free of charge. Shipments for orders below € 50.00 will have a shipping cost of € 8.00. As required by the laws regulating commerce, all Assia sas shipments are accompanied by a sales receipt stating the value of the individual items in Euro. For articles on sale, the invoice shows the discounted amounts.
DATE OF DISPATCH
Orders are registered and dispatched by Assia sas from Monday to Friday from 10-00-17-00. Orders placed on Saturday and Sunday will be processed from the following Monday morning. Delivery within the national territory (excluding islands) takes place within 24-36 hours from dispatch with the exception of the month of August. For delivery to Sicily, Sardinia, islands and places difficult to reach, delivery times may be delayed. For 'Available Items', shipping is immediate.
SHIPPING ABROAD
We can also ship abroad. Shipments abroad have a variable cost (ask for more info) and the return is charged to the customer.
ORDER DELIVERY
If for any reason the shipment cannot be successfully delivered to the address provided by the Customer in the commercial contract, the package may be returned to the sender at the Customer's expense. These amounts shall be deducted from any refund due to the Customer by Assia sas.
RETURN/EXCHANGE REQUEST INSTRUCTIONS
To request a return authorisation, the Customer must send a request to info@kemailu.com within 10 days of receipt of the order specifying the reason for the return. The e-mail must specify the codes of the items to be returned and the desired compensation: colour change, item change, size change or refund. Once the return request has been received, a written confirmation will be sent to you, containing the Return Authorisation. The right of withdrawal may only be exercised by the customer and in no case by the recipient of any gift. It is understood that, in accordance with the provisions of Article 67 of the Consumer Code, the substantial integrity of the product is an essential condition for exercising the right of withdrawal: therefore, used and/or deteriorated items as a result of ordinary use will not be refunded. Returned goods will be refunded by reversal of the original payment transaction, within a few days from the date of verification of the return. Please remember that items must be returned undamaged and in the same condition in which they were received, with the original packaging and barcode labels and any other material that is part of the package. Once the return has been approved, you will be notified by e-mail.
The first return is free of charge (item exchange). For subsequent returns the cost is €8.00.
The customer is also free to organise the return independently.
We will issue a refund for returned items by reversing the original payment, i.e. directly to your credit card, or via PayPal (depending on how the order was paid for), within approximately 10 working days. In this regard, we would like to remind you that the time it takes to credit your credit card does not depend on us, but on the contract you have entered into with your credit card provider.
To make an exchange, you must wait for the exchange authorisation issued by Assia sas. Unauthorised exchanges are not accepted.
Shipments within Italy for amounts over € 50.00 are free of charge. Shipments for orders below € 50.00 will have a shipping cost of € 8.00. As required by the laws regulating commerce, all Assia sas shipments are accompanied by a sales receipt stating the value of the individual items in Euro. For articles on sale, the invoice shows the discounted amounts.
DATE OF DISPATCH
Orders are registered and dispatched by Assia sas from Monday to Friday from 10-00-17-00. Orders placed on Saturday and Sunday will be processed from the following Monday morning. Delivery within the national territory (excluding islands) takes place within 24-36 hours from dispatch with the exception of the month of August. For delivery to Sicily, Sardinia, islands and places difficult to reach, delivery times may be delayed. For 'Available Items', shipping is immediate.
SHIPPING ABROAD
We can also ship abroad. Shipments abroad have a variable cost (ask for more info) and the return is charged to the customer.
ORDER DELIVERY
If for any reason the shipment cannot be successfully delivered to the address provided by the Customer in the commercial contract, the package may be returned to the sender at the Customer's expense. These amounts shall be deducted from any refund due to the Customer by Assia sas.
RETURN/EXCHANGE REQUEST INSTRUCTIONS
To request a return authorisation, the Customer must send a request to info@kemailu.com within 10 days of receipt of the order specifying the reason for the return. The e-mail must specify the codes of the items to be returned and the desired compensation: colour change, item change, size change or refund. Once the return request has been received, a written confirmation will be sent to you, containing the Return Authorisation. The right of withdrawal may only be exercised by the customer and in no case by the recipient of any gift. It is understood that, in accordance with the provisions of Article 67 of the Consumer Code, the substantial integrity of the product is an essential condition for exercising the right of withdrawal: therefore, used and/or deteriorated items as a result of ordinary use will not be refunded. Returned goods will be refunded by reversal of the original payment transaction, within a few days from the date of verification of the return. Please remember that items must be returned undamaged and in the same condition in which they were received, with the original packaging and barcode labels and any other material that is part of the package. Once the return has been approved, you will be notified by e-mail.
The first return is free of charge (item exchange). For subsequent returns the cost is €8.00.
The customer is also free to organise the return independently.
We will issue a refund for returned items by reversing the original payment, i.e. directly to your credit card, or via PayPal (depending on how the order was paid for), within approximately 10 working days. In this regard, we would like to remind you that the time it takes to credit your credit card does not depend on us, but on the contract you have entered into with your credit card provider.
To make an exchange, you must wait for the exchange authorisation issued by Assia sas. Unauthorised exchanges are not accepted.